Business Support

The Marketing team supports the local practices and brands through industry-leading strategic development of cross-channel marketing campaigns, tools, systems, and guidance. The Marketing team offers support in offline marketing and patient experience, digital marketing and social media, creative design sources, and PR and communication.

Human capital management is a core component of the culture of Bethel Therapy. To best support the clinicians in their pursuit of clinical excellence, it is imperative to have a healthy team of  clinical and business support staff that have the empathy for the patient and the clinician.  The HR  department’s focus is to create and maintain that healthy team . We provide the BT team all the personnel related transactions, compensation, payroll services and team member relations.  Our HR teams lead key programs and initiatives that support the strategic imperatives of the organization, and we are steadfast in our commitment to support the career development of team members. 

The Information Technology team provides technical software and hardware support for the family of practices. IT plays a crucial role in helping a mobile team of practicioners being able to provide the same level of services at-home, in multiples office or teletherapy. IT provides and enforces information security through data protection, compliance, as well as oversees systems administration and support, help desk and field support, network administration and hardware, and programming and development.

The flexibility to see a patient in a neutral setting of a clinical office is critical for many situations. The Offices' team oversees the development of new real estate opportunities and the ongoing management of the existing portfolio of offices so you dont have to. The services provided include site selection, demographic analysis, leasing and development, process management, asset management as well as investment underwriting and management. The Offices' team works closely with marketing to grow existing markets and introduce new regions and states.

The Accounting department manages financial duties and processes for the organization, including accounts payable, cash management, book-keeping, and accounting. The Tax department oversees the tax costs for BT and all supported practices by managing annual filing requirements and identifying opportunities in the ever-changing tax landscape.

The Revenue Operations Center ensures a consistent, and seamless accounts receivable process flow and continually strives to better the billing, auditing, collections, and posting processes. The Billing and Collections team ensures that all claims are billed out in a timely manner and that all accounts are reviewed for accurate payment for services rendered. The Payments and Posting team ensures that all payments received and refunds sent are distributed properly and in a timely manner. The Eligibility and Plans team provides offices with patient insurance confirmation and detailed benefit information. The Patient Payments team monitors and collects on past due patient receivables through the use of letters, e-mails, and phone calls.

The Legal team provides approaches for the therapy organizations to function grounded on the BT culture aligning with its Mission and Belief Statements. Services provided include standardized organizational constructs minimizing liability and compliance with the legal framework applicable to therapy practices by state and board association requirements, HIPAA and privacy, owner-therapist contracts, corporate governance, legal employee matters, and support for requests for records.